Privacy Policy

Owner and Data controller: Confidence Property Ltd, Oaklea House, 46 Coatham Road,

Redcar, TS10 1RS, Tel. No.0161 327 1375


Owner contact email:


Confidence Property takes your privacy very seriously. We ask that you read this Privacy Notice carefully as it contains important information about what to expect when we collect personal information about you and how we will use your personal data.


How we use your personal information

This privacy notice is to let you know how we look after your personal information. This applies to visitors to our websites and people who do business with us or register to receive information about us and/or the products and services we provide.


This includes what you tell us about yourself, what we learn by having you as a client, and the choices you give us about what information you want us to send you. This notice explains how we do this and tells you about your privacy rights and how the law protects you.  Occasionally we may also receive information about you from other sources (such as credit reference agencies) which we will add to the information which we already hold about you in order to help us provide our services, deal with your inquiries and requests and administer contracts. 


Our Privacy Promise

To keep your data safe and private.

Not to sell your data.

To give you ways to manage and review your marketing choices at any time.

Data Protection law changed on 25 May 2018.  This notice sets out most of your rights under the new laws. We may update it again when and if more changes come into effect.


If you have any questions, or want more details about how we use your personal information, you can ask us by emailing or you can call us on Tel. No.0161 327 1375


How the law protects you

As well as our Privacy Promise, your privacy is protected by law. This section explains how that works.  Data Protection law says that we are allowed to use personal information only if we have a lawful reason to do so. This includes sharing it outside of Confidence Property Ltd. 


The law says we must have one or more of these reasons:


To fulfil a contract we have with you, or

When it is our legal duty, or

When it is in our legitimate interest, or

When you consent to it.

A legitimate interest is when we have a business or commercial reason to use your information. But even then, it must not unfairly go against what is right and best for you. If we rely on our legitimate interest, we will tell you what that is.


Here is a list of all the ways that we may use your personal information, and which of the reasons we rely on. This is also where we tell you what our legitimate interests are.


What we use your personal information for Our reasons Our legitimate interests
To manage our relationship with you

To develop and carry out marketing activities

Your consent

Fulfilling contracts

Our legitimate interests

Our legal duty

Keeping our records up to date

Developing products and services

Seeking your consent when we need it to contact you

To develop and manage our brands and services

To test new products

Fulfilling contracts

Our legitimate interests

Our legal duty

Developing products and services, and what we charge for them

Being efficient about how we fulfil our legal and contractual duties

To deliver our products and services

To make and manage client payments

To manage fees and charges on client accounts

To collect and recover money that is owed to us

Fulfilling contracts

Our legitimate interests

Our legal duty

Being efficient about how we fulfil our legal and contractual duties

Complying with regulations that apply to us

To obey laws and regulations that apply to us

To respond to complaints and seek to resolve them

Fulfilling contracts

Our legitimate interests

Our legal duty

Complying with regulations that apply to us

Being efficient about how we fulfil our legal and contractual duties


Groups of Personal Information

We use many different kinds of personal information, and group them together like this.


Type of personal information Description
Contact Where you live and how to contact you
Contractual Details about the products or services we provide to you
Communications What you provide within your letters, emails and conversations with us
Documentary Data Details about you that are stored in documents in different formats, or copies of them. This could include ID documents such as your passport, drivers licence or birth certificate
Special types of data Legislation treats some types of personal information as special. We will only collect and use these types of data if the law allows us to do so:

Religious or philosophical beliefs

Racial or ethnic origin

Health data including gender

Criminal convictions and offences

Consents Any permissions, consents or preferences that you give us. This includes things like how you want us to contact you
National Identifier A number or code given to you by the government to identify who you are, for example your National Insurance number.


Where we collect personal information from

Data you give to us:


  • When you request information on our products and services
  • When you talk to us on the phone or in person
  • When you use our websites to request a service or information
  • In emails and letters


Use of cookies by Confidence Property

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences or your device and is mostly used to make the site work as you expect it to. The information does not usually directly identify you, but it can give you a more personalised web experience. Because we respect your right to privacy, you can choose not to allow some types of cookies used which are:


  • Strictly necessary cookies
  • Performance cookies
  • Functional cookies
  • Targeting cookies

We use some non-essential cookies to anonymously track visitors or enhance your experience of this site.


You may change our default cookie settings. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer.


Most web browsers allow some control of most cookies through the browser settings or installation of opt-out browser plug-ins. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit


By continuing to use this website you accept the terms of the Confidence Property Privacy Policy


Who we share your personal information with

We may need to share your data with other organisations, for example:


  • Regulators and other authorities
  • Credit reference agencies
  • Any party linked with you or your business’s product or service
  • Companies we have a joint venture or agreement to co-operate with 
  • Organisations that introduce you to us
  • Companies that we introduce you to
  • Companies you ask us to share your data with.
  • Internet hosting providers to host our websites
  • Contact management systems to send emails, instant messages, social media messages and SMS messages, currently our providers are Mailchimp, MessageBird, Google
  • Service providers: for example payment processors, supply chain partners and subcontractors and IT services
  • There are certain exceptional circumstances in which we may disclose your information to third parties. This would be where we believe that the disclosure is:
  • Required by the law, or in order to comply with judicial proceedings, court orders or legal or regulatory proceedings
  • Necessary to protect the safety of our employees, our property or the public
  • Necessary for the prevention or detection of crime, including exchanging information with other companies or organisations for the purposes of fraud protection and credit risk reduction.
  • Proportionate as part of a merger, business or asset sale, in the event that this happens we will share your information with the prospective seller or buyer involved


We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.


Sending data outside of the EEA

The personal information we collect may be transferred to and stored in countries outside of the UK and the European Union. Some of these jurisdictions require different levels of protection in respect of personal information and, in certain instances, the laws in those countries may be less protective than the jurisdiction you are typically resident in. We will take all reasonable steps to ensure that your personal information is only used in accordance with this privacy notice and applicable data protection laws and is respected and kept secure. Where a third part processes your data on our behalf we will put in place appropriate safeguards as required under data protection laws. 


We will only send your data outside of the European Economic Area (‘EEA’) to:


  • Follow your instructions.
  • Comply with a legal duty.


If you choose not to give personal information

We may need to collect personal information by law, or under the terms of a contract we have with you.


If you choose not to give us this personal information, it may delay or prevent us from meeting our obligations. It may also mean that we cannot perform the services we are contracted to.  Any data collection that is optional would be made clear at the point of collection.



We may use your personal information to tell you about relevant products or services we offer.  The personal information we have for you is made up of what you tell us, and data we collect when you use our services, or from third parties.


We can only use your personal information to send you marketing messages if we have either your consent or a ‘legitimate interest’. That is when we have a business or commercial reason to use your information. It must not unfairly go against what is right and best for you.


You can ask us to stop sending you marketing messages by contacting us at any time.  Whatever you choose, you’ll still receive important information such as changes in the service we provide to you.


We may ask you to confirm or update your choices if there are changes in the law, regulation or our business.


If you change your mind you can update your choices at any time by contacting us.


How long we keep your personal information

We will keep your personal information for as long as you are a client of Confidence Property.


After you stop being a client, we may keep your data for up to 10 years for one of these reasons:


  • To respond to any questions or complaints.
  • To show that we treated you fairly.
  • To maintain records according to rules that apply to us.


We may keep your data for longer than 10 years if we cannot delete it for legal, regulatory or technical reasons.


How to get a copy of your personal information, update or correct your information

You have the right to request a copy of the information that we hold about you. To request a copy of some or all of your personal information, please send an email to or send a letter to the Data Controller, Confidence Property Ltd, Oaklea House, 46 Coatham Road, Redcar, TS10 1RS.


We want to ensure that your personal information is accurate and up to date. If any of the information that you have provided changes, for example if you change your email address, contact address or name, please let us know the correct details by sending an email to or send a letter to the Data Controller, Confidence Property Ltd, Oaklea House, 46 Coatham Road, Redcar, TS10 1RS.


What if you want us to stop using your personal information?

You have the right to object to our use of your personal information, or to ask us to delete, remove, or stop using your personal information if there is no need for us to keep it. This is known as the ‘right to object’ and ‘right to erasure’, or the ‘right to be forgotten’.


There may be legal or other official reasons why we need to keep or use your data. But please tell us if you think that we should not be using it.


We may sometimes be able to restrict the use of your data. This means that it can only be used for certain things, such as legal rights. In this situation, we would not use or share your information in other ways while it is restricted.


You can ask us to restrict the use of your personal information if:


  • It is not accurate.
  • It has been used unlawfully but you don’t want us to delete it.
  • It is not relevant any more, but you want us to keep it for use in legal claims.
  • You have already asked us to stop using your data but you are waiting for us to tell you if we are allowed to keep on using it.


If you want to object to how we use your data, or ask us to delete it or restrict how we use it or, please contact us.


How to withdraw your consent

You can withdraw your consent at any time. Please contact us if you want to do so.  If you withdraw your consent, we may not be able to provide certain services to you. If this is so, we will tell you.


How to complain

Please let us know if you are unhappy with how we have used your personal information. You also have the right to complain to the Information Commissioner’s Office. Find out on their website how to report a concern.

Based on 81 reviews
Paul Matthew Burtoft
Paul Matthew Burtoft
Quality team, great communication. Lovely flat. The process was smooth and painless. Terry, Naomi and Charmaine were professional and thorough and made everything easy. Feeling very confident about Confidence Property ????????
Mohammad Sarosh
Mohammad Sarosh
The entire experience from finalising the property to moving in was seamless. Special thanks to Naomi and Terry who was an absolute delight and helped me move in on a weekend . Was supportive the whole way and helped resolve any and all queries. The bedroom is as advertised with all amenities, neat and clean . Glad to choose confidence properties.
Sukurat Memud
Sukurat Memud
Naomi and Terry made my moving-in experience seamless. Terry is very nice and funny guy. Great experience!!
Siddhant Pandey
Siddhant Pandey
I used Confidence Property to move into my new place and I found them very helpful and efficient. A big shout out to Terry who went out of his way to help me move in at my convenience. Even though it was out of office hours, Terry was still available and facilitated a smooth move in process.
Swagata Deb
Swagata Deb
I had amazing experience with confidence property. House hunting in uk can get pretty daunting but Naomi and Terry helped me right from search to moving in pretty easy. Even though i couldnot visit for viewing in person , I was glad to have found this property, beautiful and comfortable.
Francis Olowolafe
Francis Olowolafe
My experience with Terry, Naomi, and Charmaine was amazing. Right from the moment I booked a viewing to moving in, they have been so supportive of enquiries even when I know I stressed them too much. Everything in the room is exactly as I thought they would be and I cannot but give them a 5-star rating because I got a wonderful and amazing bedroom after several searches. I am happy I chose Confidence property and I am confident that my stay in this new apartment will be amazing. Thanks to you guys!
Brad Curtis
Brad Curtis
Terry was brilliant from when I first got in touch with him, all the way through the process and then finally getting me moved in. Very smooth process and he's a very helpful guy! Highly recommend.
why jaffe
why jaffe
really friendly staff and great service a pleasure to deal with highly recommend :)
Muhammad Zafar
Muhammad Zafar
I recently used the Confidence Property to move into a new property and I must say, they are literally the best in the business. Starting from the viewing till the moving date, everyone in the team (Naomi, Charmaine and Terry) were extremely helpful and made the process very smooth. I am really grateful for their services.
Good experience from the staff member related to moving in process

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